Poor Service Delivery

On the 6th of September 2022 I contacted Vodacom requesting that my internet speed be migrated to 100Mbps. I was told by the consultant of concern that it would be possible. I also informed the consultant that I still wanted to continue with this on a MONTH TO MONTH bases and she noted it was in order. She also informed me that Vodacom was currently running a promotion where one would only pay R645 for the first two months and would be charged the normal rate of R999.00 per month thereafter. I was also informed that the migration would take effect after 5 – 7/10 days.

On the 7.9.2022 I received a quote (was not sure why I receive a quote seeing that I clearly stated that I wanted to continue with my Fibre on a month to month basis), to sign in order to continue with the migration. However, I noticed that the contract stated that it was a 12 month contract and that the speed was that of 200Mbps and that the payment amount on this was R1199.00.

I then contacted Voodacom Fibre on 8.9.2022 to query the quote. I yet again had to communicate my needs. I was informed that the consultant that assisted me previously did make the correct notes on the system but the error was brought forth by the quoting department. I was also now told that I did not qualify for the R645 promotion fee seeing that this is a promotion for new contracts only and on top of that I was now told that the migration would take effect after 21 days. I do not appreciate the fact that I was misinformed as to the promotion of R645 for the first two months and the waiting period previously said to be between 5 - 7/10 days. What I find even more deplorable is the fact that with the renewing of contracts or even month to month changes, it hardly ever runs smoothly. It always takes more than one call and then on top of that being informed of other processes. This is unacceptable.