JW
Jacques W
1 reviews | Active since Jan 2023
22 Feb 2025, 09:35
Poor service delivery
Dear Vumatel & Vodacom, Today marks day 3 that we have no internet connection in Parys. There is no communication from your side about what is causing the issue.
We are offline frequently: at least once or twice a week. We almost never get our full line capacity. Yet, we have to pay our full installments every month.
We are on the verge of cancelling our fibre and moving to another service provider. Unfortunately (for us, not for Vodacom or Vumatel) if you want to cancel your fibre, you have to pay the rest of the contract installments before you can cancel it. Big win for the service provider because they lose no money yet the consumer does not get the service they pay for!
Vumatel Fibre customer complaints #britelink
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Replies (2)0
Replies (2)JW
Jacques W's updateReviewer Update
22 Feb 2025, 09:43The Consumer Protection Act (CPA) in South Africa protects consumers from unfair business practices and promotes fair market practices. It also establishes consumer rights and provides enforcement mechanisms.
Purpose Promote a fair and sustainable marketplace, Protect consumers from **************, Protect consumers from ***** and dishonest practices, Promote responsible consumer behavior, and Establish national norms and standards for consumer protection.
Enforcement
The CPA establishes the National Consumer Commission (NCC) and the National Consumer Tribunal (NCT)
The CPA also establishes accredited industry ombuds schemes
The CPA establishes provincial consumer authorities and provincial consumer courts
Consumer rights
Consumers have the right to choose the agreements they enter into
Consumers have the right to return goods that don't work properly
Consumers have the right to be compensated if they suffer a loss due to the supplier
Consumers have the right to be informed about their choices and consumer issues
When the CPA came into effect
The CPA came into effect on April 1, 2011.
Purpose Promote a fair and sustainable marketplace, Protect consumers from **************, Protect consumers from ***** and dishonest practices, Promote responsible consumer behavior, and Establish national norms and standards for consumer protection.
Enforcement
The CPA establishes the National Consumer Commission (NCC) and the National Consumer Tribunal (NCT)
The CPA also establishes accredited industry ombuds schemes
The CPA establishes provincial consumer authorities and provincial consumer courts
Consumer rights
Consumers have the right to choose the agreements they enter into
Consumers have the right to return goods that don't work properly
Consumers have the right to be compensated if they suffer a loss due to the supplier
Consumers have the right to be informed about their choices and consumer issues
When the CPA came into effect
The CPA came into effect on April 1, 2011.
JW
Jacques W's update22 Feb 2025, 09:43
Reviewer Update
The Consumer Protection Act (CPA) in South Africa protects consumers from unfair business practices and promotes fair market practices. It also establishes consumer rights and provides enforcement mechanisms.
Purpose Promote a fair and sustainable marketplace, Protect consumers from **************, Protect consumers from ***** and dishonest practices, Promote responsible consumer behavior, and Establish national norms and standards for consumer protection.
Enforcement
The CPA establishes the National Consumer Commission (NCC) and the National Consumer Tribunal (NCT)
The CPA also establishes accredited industry ombuds schemes
The CPA establishes provincial consumer authorities and provincial consumer courts
Consumer rights
Consumers have the right to choose the agreements they enter into
Consumers have the right to return goods that don't work properly
Consumers have the right to be compensated if they suffer a loss due to the supplier
Consumers have the right to be informed about their choices and consumer issues
When the CPA came into effect
The CPA came into effect on April 1, 2011.
Purpose Promote a fair and sustainable marketplace, Protect consumers from **************, Protect consumers from ***** and dishonest practices, Promote responsible consumer behavior, and Establish national norms and standards for consumer protection.
Enforcement
The CPA establishes the National Consumer Commission (NCC) and the National Consumer Tribunal (NCT)
The CPA also establishes accredited industry ombuds schemes
The CPA establishes provincial consumer authorities and provincial consumer courts
Consumer rights
Consumers have the right to choose the agreements they enter into
Consumers have the right to return goods that don't work properly
Consumers have the right to be compensated if they suffer a loss due to the supplier
Consumers have the right to be informed about their choices and consumer issues
When the CPA came into effect
The CPA came into effect on April 1, 2011.
Vodacom's replyOfficial
24 Feb 2025, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2025, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team