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Anele

1 reviews | Active since Aug 2023

13 Aug 2025, 13:58

Poor Service

I am totally disappointed with Vodafone, after I close my account they say I still owe. How is that even possible?

I got a confirmation that the account is closed and my number is now prepaid but when I call to get the settlement letter they said I owe money ….

quote ***- this is what I have paid

0
Replies (2)
Vodacom
Vodacom's reply14 Aug 2025, 07:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

A
Anele's update14 Aug 2025, 13:23
Reviewer Update
Thank you Ashley for your professionalism when dealing with this mater. You listened to my frustration and sorted me out…

Vodacome is blessed having you as one of their staff.