LS
Luthando S

1 reviews | Active since Dec 2018

11 Feb 2020, 17:06

Poor service

06 Feb 2020 - 11 Feb 2020 Poor service - Vodacom 4 U ( Westgate mall) I am very disappointed with the service provided by Vodacom 4U ( Westgate Mall) On the 1st attempt to get my contract I was told to come back the following day, the following day I was told to come the following day again until Tuesday 11 Feb 2020 . Each day I visited the shop the lady( Palesa)would just focus on her laptop or cell and tell me to come back the following day. however I received no communication. I personally followed up with a visit to the shop each day. Upon visiting the store for the 5th time I was informed by the shop manager to come the following day. My main reason for concern is that the is no communication and empty commitments are made by the staff of the store which are not followed through or committed to. This results in a loss of faith in the authenticity of a business.

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2020, 08:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team