Poor service

So Saturday afternoon my wife's phone which is a month old started flickering then the next thing there were these marks on the screen. So Sunday morning go to vodacom in the bridge but let me tell you what a terrible experience. A lady who's name I think was zoleka was rude and couldn't have cared less about our problem. She didn't even look at the phone she just kept on saying it's vadacoms policy must be checked after me querying about what my wife must do without a phone vodacom policy was all I heard, then I asked about a loan phone and again rude no we don't have. Then she gives documents just marking a x where my wife must fill out not saying anything very very rude. She also said she 2nd in charge if she is you doomed. Very very unhappy client