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Jaco S

1 reviews | Active since Jan 2019

18 Jan 2019, 16:11

Poor Service Day 2

Vodacom has taken more than a week to change my incorrect address to the correct one. IO app**** for internet on 7 December 2018. My line has to date not been activated despite basically using up my whole month's airtime bundle. The automated responses on Facebook and Hello Peter is a true reflection of just how serious they take customer service and satisfaction.

We will be without internet for the second weekend since the installation has been finalized.

I am really shocked to say the least.

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Replies (1)
Vodacom
Vodacom's reply18 Jan 2019, 18:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team