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Sunette S

1 reviews | Active since Dec 2018

03 Dec 2018, 15:38

poor service , data *******!!!

I have been with Vodacom for years always paying my bills on time always the good customer. Today I phone them because I do not want night owl data as I am not a "night owl" and it is a waist of my money. so I basically pay R149 for just 1GB of data (option says 2GB of data for R149 and only once you get to the confirm page it says 1GB during the day and 1GB at night why not put that on the option itself) they make it sound so amazing but then they basically ***** 1GB of your data because who stays up until 12:00 just to be able to use data.

I am open to any new optionS cell c, Telkom? thoughts?

I have had it with Vodacom *****ing my data and always having very poor attitudes.

0
Replies (3)
Vodacom
Vodacom's reply03 Dec 2018, 17:17
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply05 Dec 2018, 10:23
Official
Dear Sunette, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)    

Best regards,

SS
Sunette S's update05 Dec 2018, 10:37
Reviewer Update
Nothing has been resolved!!! I refuse to speak to an operator since I don't get anywhere with them I only end up with a worked up heart rate!! I have decided to move from Vodacom to Telkom as soon as my contract ends!!! thank you for the automatic replies on here though makes my decision so much easier. no customer care at all!!!