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lee-anne du plessis

1 reviews | Active since Sept 2017

01 Jan 2019, 10:01

Poor service —— data issues continue

still not providing data as per contract debit order goes off timeously minutes given but still *****ing consumers data it’s just annoying

0
Replies (4)
Vodacom
Vodacom's reply02 Jan 2019, 09:11
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jan 2019, 15:45
Official
Dear Customer

It would be best to monitor your data usage.  
Go to ‘Apps’ > ‘Settings’ > ‘Data usage’ > ‘Cellular data usage’ > Tap to disable the ‘Background data’ option.

See below link for more info:

https://www.vodacom.co.za/vodacom/services/data/manage-your-data

Regards,

Vodacom Consumer Website Team 

Best regards,

ldp
lee-anne du plessis's update04 Jan 2019, 13:27
Reviewer Update
listen to me very nicely my dam 5gb data was not loaded on my phone only my 200minutes i did my balance enquiries the minute the debit order was taken and only my minutes were loaded , you people have done this below i know all this monitor data bill, my balance showed no contractual data loaded, this is not the first time i have had this issue with you people PLEASE GIVE ME MY 5GB data it was not given to me
ldp
lee-anne du plessis's update04 Jan 2019, 13:32
Reviewer Update
and too date as per your first response no consultant has contacted me it is now 3 days of inconvenience and me having to top my phone with prepaid data