Poor service

I am writing on behalf of my 20-year-old son who is currently seeking employment, and I am absolutely furious at how this matter has been handled. My son experienced extremely slow speeds and poor fibre connectivity for months. The service was unreliable and not fit for purpose. We have proof of numerous emails sent to Vodacom reporting the slow speed, poor connection, and lack of proper service — yet little to no assistance was provided to resolve the issue. Because the service never improved, he ultimately had no choice but to cancel the fibre account. Now, out of nowhere, we discover that ±R12,000 has been listed on his credit profile. What is most unacceptable is this: • No phone call was made to him • No email was sent about the outstanding amount • No demand letter was issued • No proof of cancellation was provided • No final statement or settlement breakdown was sent You cannot simply list a young person — who is trying to build his future — without proper communication or giving him an opportunity to resolve the matter first. This listing is now negatively affecting his employment prospects because companies conduct credit checks. We have: • Email proof of service complaints • Email proof requesting assistance • Email proof leading up to cancellation Given the poor service delivery and lack of support, this account should never have escalated to this point. I demand that this listing be removed immediately while this dispute is under investigation. I am beyond livid at the negligence and lack of communication shown. Should this not be resolved urgently, I will escalate the matter to the Ombudsman with all supporting evidence. This is unfair, damaging, and completely unacceptable.