AV
Anna V
1 reviews | Active since Jun 2020
30 Jun 2020, 15:44
Poor service
I have been trying to change my debit order details since March 2020 with no success. Every month they charge me R100 for a rwturned d/o from an account they are not supposed to debit. I even went to a Vodacom store who also sent an email, with no success, Don't know why they cannot even change it in the store. The call centers are very unhelpful. But cancel a service and they phone you the very next day to find out why. Will now go to the ombudsman as Vodacom cost me R800 in fees for returned debit orders
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jul 2020, 06:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AV
Anna V's updateReviewer Update
04 Jul 2020, 12:49To whom it may concern, no contact made as yet. Still waiting on a response on the fees due to unpaids....
AV
Anna V's update04 Jul 2020, 12:49
Reviewer Update
To whom it may concern, no contact made as yet. Still waiting on a response on the fees due to unpaids....
AV
Anna V's updateReviewer Update
06 Jul 2020, 21:53If you read my complaint, it is not only about the banking details. It should have been changed in March already and was only done now. What about the extra FEES of R800 for unpaid debit orders by the bank and yourselves due to your lack of service. Are you going to credit my account with that amount or my banking account?
It is not fair that I have to pay it due to you not changing my banking details as requested since March 2020.
Regards
A Viviers
***
It is not fair that I have to pay it due to you not changing my banking details as requested since March 2020.
Regards
A Viviers
***
AV
Anna V's update06 Jul 2020, 21:53
Reviewer Update
If you read my complaint, it is not only about the banking details. It should have been changed in March already and was only done now. What about the extra FEES of R800 for unpaid debit orders by the bank and yourselves due to your lack of service. Are you going to credit my account with that amount or my banking account?
It is not fair that I have to pay it due to you not changing my banking details as requested since March 2020.
Regards
A Viviers
***
It is not fair that I have to pay it due to you not changing my banking details as requested since March 2020.
Regards
A Viviers
***