Poor service

On the 2/12/2019 I upgraded one of my contract number to a new deal the included a 65' TV, XBOX ONE and Router for 598pm, on the 6/12/2019 I receive an sms saying "Vodacom: Thanks for your order! To claim your Samsung Smart Led TV, refer to voucher received with your deliver and follow the instructions", on the 7/12/2019 I received a call from a lady claiming she is calling from vodacom online, she told me that vodacom has ran out of TV voucher and that I must choose if I still want the deal or not is she was very rude I must mention. I asked when will I get my TV voucher she said some time in January 2020, but should could not give the exact date, I told her that I will wait for my delivery to check if the voucher is there or not, but she insisted that I should make a choice whether i want to continue with the deal or not, she further claimed that my parcel will no be released if I dont make a choice. I the told her that I will wait for the TV voucher. but surprisingly when I called the courier (RAM) and asked I they received any instruction from vodacom to hold my parcel, RAM told me the is not such instruction received from vodacom about my parcel and that my parcel was already on it may to me. Later on 07/12/2019 at 17:00 i received my parcel from RAM and I only received the following: 1 Router, 1 Xbox one, 1 contract sim. Today I call vodacom online customer care the lady I spoke to failed to assist me and she cut the call in the middle of my complaint. I feel the I am being **** about my voucher be the sms,the lady from vodacom online, and RAM stories dont add up. I enter into a contract with vodacom I want what was promised to me. When will I receive my TV I will appreciate if I can be told the date of deliver.

Unhappy customer