Poor Service

I have made an upgrade for 2 phones. IPHONE 12 MINI AND IPHONE 12 PRO. Then I decided to make a upgrade reversal for both phones. Vodacom processed the reversal and asign RAM to collect the devices. on the 14 October I recieved a call from RAM guys to collec the devices only to find out I was suppose to give the Driver 1 device for 1 collection number but Vodacom and Ram didnt specify to me or communicate with me that on a specific day a driver will collect on a specific waybill number, I gave them both phones. On friday the 5 Nov RAM guy called and say they are here for collection I told them that collection was made on the 14th October .

Now I called Vodacom to ask what is the problem why are they taking forever to cancel the upgrade, Vodacom said they recieved on device which is IPHONE 12 PRO and is in process for rversal. I then called RAM to ask, RAM said the collection number I have given them is only for IPHONE 12 Mini, which means Vodacom was suppose to process the IPHONE 112 MINI not The Pro because the COL Number is for MINI but question is , How come did Vodacom process the IPHONE PRO while the collection they booked was for the MINI ? Now I have to go back and forth for this to be resolved. I have been calling million times with my airtime. No resolutions.

I have been a vodacom client for many years I am dissapointed with how the communicate. In this manner they where supose to call and ask. Now I have to pay for the devices I dont have ? while I am waitign for them to resolve the issue and its been a month now.

I hope my matter will be resolved asap.