HB
Hannes B
1 reviews | Active since Jul 2015
10 Dec 2019, 17:57
POOR SERVICE
Poor poor poor service vodacom fiber iff since last night half past 10 no message to explain why nothing and then they said they have messures in place for load shedding they have puttet more thean 1000 genarators for service and nothing what will you do vodacom if i decide to skip on the transaction date and tell you its due to loadshedding no you will cut my f#cking network but you can put mine off for for more than a day whitouy explaining and in the area where im staying is there alot of people that say they going to leave this vodacom fiber abd go to another provider
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Vodacom's replyOfficial
11 Dec 2019, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2019, 14:04Dear Customer
Vodacom is aware that many customers around the country have been experiencing issues connecting to the network because of the Loadshedding that was in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom is aware that many customers around the country have been experiencing issues connecting to the network because of the Loadshedding that was in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom's reply20 Dec 2019, 14:04
Official
Dear Customer
Vodacom is aware that many customers around the country have been experiencing issues connecting to the network because of the Loadshedding that was in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom is aware that many customers around the country have been experiencing issues connecting to the network because of the Loadshedding that was in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.