poor service

I'm not getting my invoices, each month I must call in for this; here's the issue. They'll send me the invoice for the fiber but not for the data or vice versa.

Often than not when I call in, they can't find my account. There's no contract on the system however I am billed monthly. There's always someone who'll call me to assist with my queries but not even once has that been one.

Recently I wanted a data and minutes contract and my contract is data only, no one can assist since they can't find my account/profile.