Poor service

Unacceptable Treatment of Elderly Customer – Vodacom Liberty Mall Pietermaritzburg Dear Vodacom Customer Care, I am writing to formally report a very concerning and unacceptable experience my mother had at the Vodacom store located at Liberty Mall, Pietermaritzburg. My mother visited the store to request assistance in connecting gadgets that she had purchased online. These products were bought because they were sold to her as compatible with Vodacom services. Unfortunately, upon arrival at the store, she was assisted by a male staff member who was extremely rude and dismissive. He bluntly told her to “go back to the people who sold her the gadgets” and refused to assist her. This treatment was deeply disrespectful, particularly considering that my mother is an elderly woman—possibly older than the staff member who attended to her. She was left with no choice but to step outside the store and contact Vodacom customer care telephonically. Only after this call was made did the same staff member then assist her. I find this behaviour disturbing and unacceptable. My questions are: Why would a loyal Vodacom customer be treated in such a manner? Is this the standard of customer service Vodacom provides? Was any consideration given to the age and vulnerability of the customer seeking assistance? This experience left my mother distressed and humiliated. I am extremely disappointed and disgusted by the lack of professionalism and basic respect shown to her. I request a formal apology from the store and the staff member involved. My mother can be contacted directly on *** for this purpose. I trust that Vodacom will take this complaint seriously and address the matter urgently to prevent similar incidents in the future. Regards, Nokuthula