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Abigail H

1 reviews | Active since Dec 2019

15 Jul 2024, 15:17

Poor service: CUSTOMER AND INTERNET!

WHAT THE HELL VODACOM? Since last week Thursday our signal has been gone for 20-40 minutes then back for 60 minutes. And this cycle continues from 08:00 to 00:00. I work from home and have a Vodacom rooter. When I phoned “customer care” (AS IF!!!!) and explaining it’s not a ME problem it’s the TOWN for about 25 minutes a “ticket was logged and someone will phone in the next 24 hours”. It’s ridiculous. How am I suppose to do my work and be productive? No service online or through you guys!??? The nearest town is 40 min away and I had to drive there to work. End of the month comes and I still have to pay my bill with NO help and minimum coverage for now 4 days??? Can I get some feedback here- please fix. WINTERTON, KWAZULU-NATAL, 3340.

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Replies (3)
Vodacom
Vodacom's reply16 Jul 2024, 08:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AH
Abigail H's update16 Jul 2024, 15:14
Reviewer Update
I’m back. 24 hours later and one phone call that did NOTHING. Day 6 of 40-60 Vodacom signal. 40 minutes no signal, 60 minutes with. And one call that will “log a complaint”. I WANT ANSWERS. And I want it fixed. Winterton. KwaZulu-Natal. Mayors Walk Rd. ***. If you call with another “log complaint”. Jyst do it with info provided. Not that the logging helps. Expect ********** reviews until I get an answer or my signal works.
AH
Abigail H's update17 Jul 2024, 20:22
Reviewer Update
Me AGAIN (24 hour rotation baby!!!)Received this at: 14:33Dear Vodacom Customer. Your service ticket with reference number EC-1TU3-2IFY7F has been closed. Thank you Vodacom.
Just to confirm. The ticket may be closed but the problem is still very real. No signal for 20 minutes then signal for 40 minutes. I had to travel around for work this week. We are now on day 6 going on 7 of this MADNESS. Answers??? Solutions????? Zero. So very disgusted. Unreliable. Feels like this is the new loadshedding!