Poor service - credit record affected

<p>On 1 September 2015, I reported a case of identity ***** to Vodacom: someone had opened a false account in my name. I supp**** Vodacom with all the information and documents they requested, and asked for the paperwork submitted to open the account. Now I discovered that Vodacom never removed this account from my credit record - which until now has been unblemished. They also never supp**** me with the documents I asked for - I can only guess because they never did a proper identity check. In fact, they never contacted me about this account at all, despite having all my correct contact information. I am so angry. The reference I was given at the time was S3-8GP3O-OBIAF, and the false account number is ********** 885I ********** .</p>