Poor Service /Contract witheld

On 10 Nov i requested a wet ink copy of my Red VIP contract with Diale Joseph on service request nr S3-9MI-K79OS. After receiving an sms requesting a copy of my ID be sent to *** which i sent on 12 Nov.<br> Since then there has been no response from Vodacom. Numerous calls to their call center has turned up nothing.<br> My last call to the call center the agent admitted that nothing has been done on this request.<br> As Vodacom is known for their poor service i made a point of sending my ID copy from the Vodashop in Somerset so there is a decent paper trail.<br> However Vodacom still refuse to supply my contract or tend to my requests as to what actions will be taken against Diale Joseph for poor customer service