Poor service/continues miscommunication

<p>I bought a new tab for my daughter (Grade 4) and it gave us problems since, eventually after collection. I received an Sms saying I will get a four months subscription refund within 3 days, it is now more than a month I am still waiting,</p> <p>The tab in question it's continuing to give my daughter problems, now Internet does not work when we call vodacom they tell us to take it in store. </p> <p>This is a device my girl has to use everyday at school if we take it in for repair we first have to get a temporary one then load everything again,,, how many times for a repair? </p> <p>It's like we were given a secondhand device from the start, </p> <p>May I get answers for my refund and this tab issues</p>