POOR SERVICE CONTINUES!!

So reported my daughters very poor interaction with Vodacom on the 19th of this month - today i finally had someone phone me to find out if some one had contacted me yet. Which they did not! 6 days to respond to a bad review. I am asked a few questions, and will get feedback. Feedback is my daughters application was pre-approved - please note she pre ordered the Samsung S21!! I am told that they are only waiting for payslips my daughter can phone ***4 to follow up. Again sent from pillar to post, speaking the the same people that told her she does not qualify and getting no where!! She was told originally that she will only qualify for the A series and not the S series! But no reason as to why?? Vodacom your service is no existant and your staff are obviously working from home - with no commitment to their job because this is not on!!