MZ
Masithobe Z

1 reviews | Active since Jul 2016

07 Oct 2020, 21:22

Poor service connection

Poor network service in my area - for the past week I bought 1Gig "today" bundle I however unable to use the bundles. I watch netflix and surf the net however the bundles are wasted every day because every time after work when I get home I am unable to do anything that has to do with using the internet every night so the bundles expire at 11:59pm - at this moment writing thins review its a struggle, I am trying to be on whatsapp, facebook or watching movies on netflix nothing is working. I first thought it was my phone deleted some stuff dololo, then every morning when I am work after buying the bundles they work perfectly at bellville (ofcause can not use them as I want during that time as I am working) but when I get to gugs this is not on this is poor to a point that one of my friend who experiencing the same problem changed to MTN which I think I should also do after this waste of money.

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Replies (2)
Vodacom
Vodacom's reply08 Oct 2020, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Oct 2020, 10:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team 

Best regards,