1 reviews | Active since Oct 2016
Poor service collection Dept
<p>I made payment using eft to pay my account i ********** in august till to date my account is in arrears. I went to the Calton center with the proof of payment the lady just scanned and say it's done . Called the ********** today 5 times today to try and resolve this matter , I got a different story every time I called it.i requested to speak to the team leader and the lady hang up the phone on me. I made payment in august almost 60days they have not allocated the payment to my account. This is also affecting my credit score negatively due to their incompetence.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Till this day my account is not yet corrected. To make things even worse my credit record is also affected negatively due to this. Im so feed up with the service I received from Vodacom.
Till this day my account is not yet corrected. To make things even worse my credit record is also affected negatively due to this. Im so feed up with the service I received from Vodacom.