Poor service/ client complaint

<p>I bought a Samsung Galaxy S6 on contract in May 2016 since the beginning of September 2016 I've been experiencing a problem with the device. The devices screen doesn't show it goes (blank) but its actually on.I took the phone to the vodacom shop where I purchased it and at first they took it to their technicians that are within the shop and they've tried to fix it. It started working but then after a day it went off(blank) again. I took it back to them. They adviced me to take my phone to Vodacom repairs shop in Eastgate so that the fixing process would be quicker since I had no phone, I did that and at Eastgate they assessed the phone then claimed they changed the screen which all that was done in a day, so I went to collect the phone the following day again it worked for about one day then same problem occurred. I took it back to Vodacom shop Kempton Park where I purchased it .They booked in the device once again, two weeks later I then went there for the collection of my device ,they told me that the phone was returned without being repaired because no fault was found on the device..during that time it was working ,again the same problem occurred after a day so I decided to take it to them again ..they booked it in last week Thursday and today they've sent an SMS for me to come and collect the phone. When I get there the phone was not fixed or assessed either .Their response was that I need to take my phone back to where it was first fixed of which it was Vodacom repairs in Eastgate.I refused to take my device from them because there's no point of taking a device that is not working with me, as it is clear that device is defected and malfunctions, it is not clear as to why Vodacom can not offer me a new phone and insists on me driving up and down wasting my petrol and time, Im clearly a paying customer and its not right for me not to have a device in which I cant use.</p> <p> </p> <p>I hope my query can be dealt with efficiently and in a timeless manner as I have no cellphone right now but in which im still paying for, you guys are the service provider can a service be provided for me and as the product is defected you guys can take it up with the manufacturer without making it my problem and making me spend on petrol and on my time.</p> <p> </p> <p>Kind regards</p> <p>N Khumalo</p>