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Mantwa M

1 reviews | Active since Dec 2023

18 Dec 2023, 16:49

POOR SERVICE

I'm so disappointed in Vodacom services. I have a WiFi contract with them and there has been ups and downs for sometime but things were not bad till on the 11th December 2023 when we lost network, have been reporting from day one till to date with no assistance. On Friday the 15th I called in and was assisted by a lady by the name of Anele Tom and she was so rude that I requested for a number of the department that handles customer complaints and I was promised that Anele's manager is not available however will definitely call me regarding my complaint "that will be after listening to the recorded call". Today it's the 18th, still no network and no update or what so ever and I even went as far as reversing my Debit order because they don't delay in deducting but when a customer has queries no one seems to care, so I reversed my payment to get their attention and Anele told me to rather cancel because I will regret reversing that payment, she even went on to say "Good luck with the cancelation"

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Replies (2)
Vodacom
Vodacom's reply18 Dec 2023, 20:44
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Mantwa M's update21 Dec 2023, 09:31
Reviewer Update
21-12-2023 I'm still waiting for an update from Vodacom or the "further assistance" promise they made. I'm getting so drained of running after Vodacom to resolve my query. They know exactly what the problem is, I mean they can't take 2 weeks trying to check why don't I have connection to the internet. Someone mentioned "a problem from the hub and they will send a technician" and the funny part of it is technicians have been sent on site in my area and they are attending one house at a time after weeks of communication yet they are aware that all their customer's in my area are complaining with the same issue. Why can't Vodacom send Technicians who will be on site the whole day if they have to, so they can resolve everyone's problem once and for all unlike playing with us like this.