Poor service

Good day,

In the past couple of months I have received numerous calls from a Vodacom contact number wanting to upgrade the following numbers *** , *** and ***. I have told them no - in the first place we have never used that sim cards, in the second place we do not even know where the sim cards are, and in the third place what does the contact Centre personnel does not understand when it comes to NO!!

My husband had call them back to cancel this transaction which they put through - and they said we will receive confirmation of cancellation 48 / 72 hours which did not happen - this morning he received a message stating that the upgrades have been completed.

We do not want these upgrades and want it to be cancelled, we would also like the numbers which can be cancelled to be cancelled - why is it such a struggle to get things cancelled.

We are only using 2 numbers at the moment, which you can check on your system - the others there is no usage on. Please can someone call me Quinton *** asap so that we can get this cancelled and stopped and sorted. *** and *** and ***