Poor service

I have a fibre contract for our home, with Vodacom. To say the service is poor is an understatement! Our internet has been down since 24 April 2023. I have been calling, escalating, sending emails, talking to supervisors but unfortunately nothing has been done, our internet is still down which is costing me a lot now because I have to buy data for all four family members whilst still paying for the Vodacom contract which is of no use to me right now. At some point, the original call logged was cancelled (SRS 230424 - 044759) without checking with me if the issue had been fixed. What is frustrating the most is that all the Vodacom employees I have been dealing with seem not bothered by the fact that this issue has been with them for over a month now, they promise to call back, but no one calls back or if they do, they call back to say they have escalated the issue which is not what I want to hear after a month! I am very disappointed and feel I have been treated unfairly in this entire process and the sad thing this is not the first time it takes Vodacom weeks to fix our internet.