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Paul M
1 reviews | Active since Sept 2019
04 Sept 2019, 17:27
POOR SERVICE
I have had 4 contracts with this company for many years. Time to UPGRADE. Well, the web page will not work so I resorted to calling them at 09h51 on Monday the 2nd September 2019. order the handset I want and they said I will get a call to confirm the order. This is now nearly 96 hours later and 2 subsequent calls and still no call. So what do I do, I have 4 CONTRACT all due now and within 2 months. I will go to MTN OR CELL C> SHAME VODACOME YOUR SERVICE IS EXTREMELY POOR ......
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Vodacom's replyOfficial
05 Sept 2019, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Paul M's updateReviewer Update
06 Sept 2019, 08:56Well no contact??????? but deliver expected today??????
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Paul M's update06 Sept 2019, 08:56
Reviewer Update
Well no contact??????? but deliver expected today??????