1 reviews | Active since Mar 2017
Poor service cancelling my contract with Vodacom
<p> </p> <p>"Content services" of R1000/month started appearring on my account in Feb (just as my contract is coming to an end, coincidently). So I call Vodacom and they explain that I have "subscribed" to these services and they cancel them. I ask if they can reverse the charges and I get the number for their WASP department - ********** . The number doesn't exist.</p> <p> </p> <p>I'm quite tech savey and I'm good at avoiding clicking on links, opening MMS's and SMSing keywords to random numbers. I don't understand how I managed to avoid these content services for many years and then suddenly get hit by R1000/month when my contract is coming to and end. It feels like a **** and Vodacom is refusing to take any responsibility or explain how I managed to subscribe to these services without knowing.</p> <p> </p> <p>The silver lining of this story is that I can soon cancel my overpriced Vodacom contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
