EP
Elroy P

1 reviews | Active since Mar 2017

22 Mar 2017, 16:23

Poor service cancelling my contract with Vodacom

<p> </p> <p>"Content services" of R1000/month started appearring on my account in Feb (just as my contract is coming to an end, coincidently). So I call Vodacom and they explain that I have "subscribed" to these services and they cancel them. I ask if they can reverse the charges and I get the number for their WASP department - ********** . The number doesn't exist.</p> <p> </p> <p>I'm quite tech savey and I'm good at avoiding clicking on links, opening MMS's and SMSing keywords to random numbers. I don't understand how I managed to avoid these content services for many years and then suddenly get hit by R1000/month when my contract is coming to and end. It feels like a **** and Vodacom is refusing to take any responsibility or explain how I managed to subscribe to these services without knowing.</p> <p> </p> <p>The silver lining of this story is that I can soon cancel my overpriced Vodacom contract.</p>

0
Replies (1)
Vodacom
Vodacom's reply23 Mar 2017, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team