Poor service / Cancellations

Hi Vodacom / Finance Team,

Can someone please explain to me what is so hard to terminate a contract once you have all the documentation that has been sent over to Vodacom?? I contacted the call center and they told me that my contract is still active!

Apart from Vodacom being such a greedy service provider when it comes to mobile contracts, data rates etc. the service level is poor! Your customers pay you all that money for what!

I called Vodacom for the past 3 months to start with the cancelation process and the sad thing is that I as a customer needed to follow up and bug to get some progress out of Vodacom. This morning I was on the phone holding for just shy of an hour! Thanks to Wilson, He was very helpful but I hope whoever needs to follow through with the termination actually does it.

Whoever runs your operations/service support departments needs to improve processes, The inconsistency in our service providers in this country is ****** horrid. I've spoken to many of your customer support consultants and many of which are kind and helpful, however somewhere in the back the process is faulty. This is not the first time I had issues with service delivery. Went through the same process when I terminated my 3G ****le about a year ago.

Overall experience, I've been a customer for many years and never missed a payment and this is the kind of service I got when I requested a termination fully within my rights. Vodacom will never see me again.

I really do hope Vodacom improve these issues. Oh and why only offer the cheap contract deals to customers when they want to terminate their contracts and not offer those deals upfront in your stores/ ' new contract deals'?