MB
Monet B
1 reviews | Active since Apr 2019
08 Jul 2020, 12:42
Poor service / Cancellations
Urgent complaint!!!
Seriously annoyed!
Vodacom store refers me to call the call centre. I called Vodacom numerous times to cancel my contract and this resulted in my number being blocked from calling the call centre too many times!!! Now how am I meant to be treated fairly as a customer (PPI)????
An upgrades consultant called me on 08/07 at 12:22pm- The call in recorded. They cannot refer me to a manager, cannot give me an alternative number or email address. She actually said I must find a friend or family member and use their phone to call the call centre because my number is blocked.
Someone from this department call me?
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Replies (2)
Vodacom's replyOfficial
08 Jul 2020, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Monet B's updateReviewer Update
08 Jul 2020, 15:13Please do not send me a general response as many hellopeter posts have received.
Give me a date and time of when I will be called? Alternatively, an email address.
Give me a date and time of when I will be called? Alternatively, an email address.
MB
Monet B's update08 Jul 2020, 15:13
Reviewer Update
Please do not send me a general response as many hellopeter posts have received.
Give me a date and time of when I will be called? Alternatively, an email address.
Give me a date and time of when I will be called? Alternatively, an email address.