Poor service

Very dissapointed with te service. Yesterday my service got disconected. I've immediatly phoned to find that my service was disconnected due to arrears. I went to a vodacom store where i paid not only the arrears amount but the instalment for this month aswell. The lady at the vodacom shop said that my service would be reinstated whitin a hour. After a few hours i still had no service. I again phoned customer care this morning and after a while i could speak with a consultant. After i told he my story i was again tild that my service is not reinstated because i am in arrears. Then again i told her that i sit with the receipt in my hand, she then told me that she is unable to reinstate my service herself and she need to whatsapp her manager who is the only one who can do it. She even promissed me that she would phone me back... guess what. After more than 10 hours waiting for the promissed phone call i still have no connection. How am i able to do my work? I would most definatly NOT recomend vodacom if this is the service from them!