MG
Mike G
1 reviews | Active since Aug 2023
29 Aug 2023, 18:47
Poor service
My fibre drops every 15 seconds - I am working from home and this is unacceptable service
Have placed 5 faults over the last 3 months and still not resolved - I was given 30gb of data and promised it will be resolved urgently - still not resolved
If not resolved by 31 aug I will need to cancel all my services - after being a loyal customer for more than 30 years
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
30 Aug 2023, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Aug 2023, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team