Poor service

This is by far the worst service I’ve ever experienced from such a big company as Vodacom who promise service excellence and reliability but they give the total opposite and have no disregard for elderly black people ,I submitted a cell phone claim on the 17th of November and they told me that they won’t pay the claim because the number that was in the insured phone was not the SIM card they provided me with when I purchased the phone and took out the insurance,i was not informed of this during the point of sale or after that, I then requested for the recording where apparently all of this information was disclosed but since then I’ve been going from pillar to post being transferred from one department to another speaking to impatient,irate ,rude and disrespectful consultants and team leaders who have not been helpful at all and give the by far the worst telesales service I’ve experienced.how can it be that such an immense company struggle to get a mere recording to confirm what was said at the pint of sale this is utter nonsense and ridicule if you cannot provide me with the recording please pay out my claim ,I have used this platform perhaps I will get your attention and will be assisted as soon as possible it has been over a month now waiting for that recording I wish to not escalate the matter with the ombudsman but if I will not be assisted you leave no choice.