AM
Anelisa M
1 reviews | Active since Jun 2025
23 Mar 2026, 08:29
POOR SERVICE
I am still stuck with unworking router, I received a new router Tuesday the 17th, a new sim Friday the 20th after being given a run around and till to date they are not working.
YOUR AGENTS NEED TRAINING. I have been calling since Friday after I have received the sim, I don't know how many agents I spoke to since then and no one was able to figure out how to activate the sim it's only the lady I spoke to who escalated from noticing the sim is not providing the pin.
Please advise me if I will be paying full amount for this nonsense I last used on the 9th?
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Replies (2)
Vodacom's replyOfficial
23 Mar 2026, 12:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Mar 2026, 12:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Anelisa M's updateReviewer Update
24 Mar 2026, 12:46How long is it going to take to get this sorted.
The wifi was fixed yesterday, it's only a couple of hours and it's not working again
The wifi was fixed yesterday, it's only a couple of hours and it's not working again
AM
Anelisa M's update24 Mar 2026, 12:46
Reviewer Update
How long is it going to take to get this sorted.
The wifi was fixed yesterday, it's only a couple of hours and it's not working again
The wifi was fixed yesterday, it's only a couple of hours and it's not working again