MC
Mahlako C
1 reviews | Active since Apr 2025
28 Apr 2025, 11:27
Poor service
I am still not connected. Have paid the second one still same results. I already paid R810 for a package of R370 and still ko results. First payment was 440 on the 18th and second payment is R370 on the 27th and still no resolution. I am not really happy with the service and answers I get from. Agents as they provide deferent answers. Urgently solved this matter as it's not coating me more than what I budgeted from. I am working from home as I seriously need this to be active as I am spending more money buying data monthly that you guys won't pay me back. Can atleast this matter be attended by a senior as I am not getting positive feedback from agent. I have been given 2 different easy pay Ref number both I paid and not workung
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Apr 2025, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Apr 2025, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MC
Mahlako C's updateReviewer Update
30 Apr 2025, 13:08I am still waiting for the respond as most of your agent normally tells me they will get back to me but never did, I have raised this query since the 18th with no resolution. How long does it normally take you to solve a problem. This has been dragging too much and i feel you are really unprofessional. Every time i get a call from different agent and having to start my story from the begin everyday its draining my energy, Why can't you assign this query to one person and make sure its resolved. If I was a CD I was gonna be having a scratch by now. I am really tired because someone is not doing their job and I am the one suffering. I am spending money daily on data because i am working from home and financially i am getting drained and spending money that I never budgeted for. Please if i cant get help by today rather refund my 2 payment then I will get a better service provider.
MC
Mahlako C's update30 Apr 2025, 13:08
Reviewer Update
I am still waiting for the respond as most of your agent normally tells me they will get back to me but never did, I have raised this query since the 18th with no resolution. How long does it normally take you to solve a problem. This has been dragging too much and i feel you are really unprofessional. Every time i get a call from different agent and having to start my story from the begin everyday its draining my energy, Why can't you assign this query to one person and make sure its resolved. If I was a CD I was gonna be having a scratch by now. I am really tired because someone is not doing their job and I am the one suffering. I am spending money daily on data because i am working from home and financially i am getting drained and spending money that I never budgeted for. Please if i cant get help by today rather refund my 2 payment then I will get a better service provider.
MC
Mahlako C's updateReviewer Update
30 Apr 2025, 13:11everything is stuck in the house , we cant even watch TV. its been since the 18th and I feel you are not taking me serious. Money is in your account , that good for you and what about the services that I paid for. I asked for manage to take charge of this query as i am tired explain one thing every day .
MC
Mahlako C's update30 Apr 2025, 13:11
Reviewer Update
everything is stuck in the house , we cant even watch TV. its been since the 18th and I feel you are not taking me serious. Money is in your account , that good for you and what about the services that I paid for. I asked for manage to take charge of this query as i am tired explain one thing every day .