Poor service

I downloaded the vodapay app for the first and git a notification for a R1 1gig coupon on the 15th. I called twice on the 15th to get assistance to activate the 1gig. I was advised to use tge chat service on the app because the call agents was unable to assist after many messages on the chat box I was not assisted. They called me on the 15th but was unable to assist me. I thought that they were going to call back with a solution but ip until now I have not received any feedback. Me and wife are loyal customers for many years and your contracts with Vodacom amount to almost R4000 and this is the type of service you get. Honor your commitment Vodocam.