POOR SERVICE

HI EVERYONE , I AM SO DISSAPOINTED AND UNHAPPY WITH MR PEICE AND VODACOM , THEY ONCE CALLED ME LAST YEAR OFFERING ME AN AIRTIME OF R150 THEN THEY SAID I WILL ONLY PAY R109 FOR THE BILLER, THEN THE LADY SAID IF YOU WANT TO CANCEL IT YOU CAN GO TO MR PRICE SHOP AND CANCEL IT. ON THE 25 OCTOBER 2025 I WENT TO MR PRICE STORE PRETORIA CHURCH STREET , THE LADY AT CUSTOMER SERVICE SAID TODAY THOSE PEOPLE FOR ONETIME BILLER THEY ARE NOT WORKING PLEASE COME BACK ON MONDAY THE 27.10.2025 YESTERDAY I WENT TO MR PRICE STORE PRETORIA CHURCH STREET, THEY CALL THOSE PEOPLE FOR SUPPORT AT MR PRICE , LIKE THE LADY WHO WAS ASISSTING SHE WAS TELLING ME WHAT TO DO NOT HELPING ME, SHE SAID IF I WANT TO CANCEL THEY WILL BLOCK MY VODACOM SIMCARD FOR 30 DAYS THE SIMCARD THAT I BOUGHT AT PEP MY SIMCARD.

SO I REALLY DONT UNDERSTAND WHY WHEN THEY CALL US THEY WILL TELL US IF YOU WANT TO CANCEL YOU CAN GO TO THE SHOP AND CANCEL, NOW THEY TELLING ME THAT MY SIMCARD WILL BE BLOCKED FOR 30 DAYS , THEN M EPERSONAL I HAVE TO GO TO VODACOM SHOP TO DO A SWIMSWAP ,

SO THIS IS HOW WE SUPPOSED TO BE TREATTED AS LOYAL CUSTOMERS AND THE PAINING FULL THING IS THAT I HAVE A DISSABILITY I HAVE TO GO TO THE STORE MR PRICE I WAS NOT HELPED FOR 2 DAYS AND I HAVE TO STAND THERE FOR LIKE 45 MINUTES BUT STILL I DID NOT GET ANY HELP.

SO I AM ASKING VODACOM AND MR PRICE TO SOLVE THIS BECOUSE I WANT TO CANCEL THAT AIRTIME AND I REALLY REALLY DONT WANT MY SIMCARD TO BE BLOCKED , I HAVE A FAMILY I ALSO HAVE A SON AND HIS IN SCHOOL HOW AM I GOING TO SURVIVE FOR 30 DAYS WITHOUT ANY VODACOM NETWORK .

PEOPLE BECAREFUL BECOUSE THEY WILL CALL YOU AND OFFER YOU BUT WHEN YOU NO LONGER NEED THAT AIRTME YOU WILL CRY.

ALL I WANT IS TO CANCEL THE VODACOM BILLER AND CONTINUE USING MY VODACOM SIMCARD THAT I BOUGHT AT PEP , NOT AT MR PRICE

I AM REALY NOT HAPPY ABOUT THE TREATMENT THAT THEY ARE GIVING ME ITS SO PAIN FULL