poor service

i settled my vodacom account in 2017 to date the account is still showing on my ITC record and it shows that the account is in arrears. i called them last year on the 7th-may 2019 and they promised to update it. Today i called again spoke to Thandeka who then dropped my call and called again spoke to Refilwe who was so rude. i dont know what else i must do with regard to this account. I will never take anything with vodacom again.

***-3