Poor Service

I am many years already a Vodacom customer. I am totally not happy with my resent contract upgrade. I firstly did an ONLINE upgrade and the person activated a smaller package and he never explained that my DATA that I will receive is split into day data and night data. So I had to wait until the courier delivered the package before Then it took forever to clear the return so I can upgrade. I spoke to a Madelaine for Vodacom Vanderbijlpark. She said she will do my upgrade and kept me under the impression that she will do the same packages as the On Line people. WHY IS THERE A DIFFERENCE? I showed her the screen shots of the packages that I wanted. She was clearly very irritated that day. I showed her packages to get Samsung S25+ with Buds for R1450. There was also a package on Samsung S25+ with Galaxy 7 Watch for less than R1600 per month. I ended up now with a package same as what I was on,14G Red with 200min on TOP UP. Sitting now with monthly installment almost R1600. I can get a Samsung S25+ with Galaxy 7 watch for the same price.