Poor service by Vodaom

Vodacom has to be one of the most frustrating network providers ever! A *****ulent account was opened under my name and they acknowledged that it was a *****ulent account and will reverse everything. It's been a couple of months now and I am stuck! They haven't sent any documentation to the bureau to sort this mess out. My credit record is a mess now, I can't buy a car for my business, I can't upgrade my contracts with other service providers because I am seen as a bad payer. This has affected my business profile because of my ID number. The service desk team/consultants sent me from pillar to post and keep saying, "sorry, there's nothing we can do". How pathetic??? @Vodacom, your service has honestly deteriorated! I cancelled all my contracts with Vodacom years ago because of their poor service.