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Tanya V
1 reviews | Active since Feb 2018
12 Jun 2020, 18:56
Poor service by Vodacom Insure
My phone was insured. I made a claim and it was approved with an additional "betterment" cost. I queried this as I was to receive the same phone that I had, and therefore "betterment" does not apply, only the excess. Despite escalating the query twice, I have received no response. I asked for my insurance contract, and the call centre agents promise to send it but never do. In fact, they promise to call back but never do. The service has been absolutely shocking.
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Vodacom's replyOfficial
13 Jun 2020, 10:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2020, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tanya V's updateReviewer Update
18 Jun 2020, 14:24The email response from Vodacom Insure/Finrite was wholly inadequate and didn't address my concerns. I emailed back and again, like every other email I send, there is no response. I am clearly not a "valued customer" as I only get stock email responses rather than a personalised message.
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Tanya V's update18 Jun 2020, 14:24
Reviewer Update
The email response from Vodacom Insure/Finrite was wholly inadequate and didn't address my concerns. I emailed back and again, like every other email I send, there is no response. I am clearly not a "valued customer" as I only get stock email responses rather than a personalised message.