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jurgen S
1 reviews | Active since Sept 2011
04 Jan 2021, 10:38
POOR SERVICE BY VODACOM FIBRE
I've had mweb fibre installed through metro fibre Because of my connection with vodacom mobile for 22 years, when a sales person phoned me for fibre with them, I cancelled my mweb fibre and signed with vodacom to start on 1 Jan 2021. I have been without wi fi now since the first and keep getting the run around from vodacom. Again this morning I was told it could take another 24 to 48 hours.What utter poor service from vodacom fibre!!
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Vodacom's replyOfficial
04 Jan 2021, 12:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 12:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team