GR
Gerald R
1 reviews | Active since Sept 2021
12 Dec 2022, 09:33
POOR SERVICE BY VODACOM
On Thursday 24 November I did an upgrade on my contract with Vodacom on Friday their Courier service provider contacted me for my physical address and promise that the device will be deliverrd on Monday 28 November, on Tuesday 29 November when I contacted Skynet I was informed that they don't deliver in Heilbron, now two weeks later I was still without my new phone although I was received an invoice. I have daily conversations with different Vodacom departments and consultants, even their complaints dept and still nobody in Vodacom seems to be interested to solve this problem, on Friday I ask a consultant to cancel this application, this morning, 12 December no cancellation was filed on my account.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Dec 2022, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2022, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GR
Gerald R's updateReviewer Update
15 Dec 2022, 07:59As promised their Mr Lennon Samduth contacted me asking an order number and delivery which I haven't received from any one, he promise to investigate, well I;m still waiting for him to solve this issue seems to me that no one in Vodacom has the ability to solve this problem, even Mr Samduth who is in a managerial position.
It is unbelievable.
It is unbelievable.
GR
Gerald R's update15 Dec 2022, 07:59
Reviewer Update
As promised their Mr Lennon Samduth contacted me asking an order number and delivery which I haven't received from any one, he promise to investigate, well I;m still waiting for him to solve this issue seems to me that no one in Vodacom has the ability to solve this problem, even Mr Samduth who is in a managerial position.
It is unbelievable.
It is unbelievable.
GR
Gerald R's updateReviewer Update
15 Dec 2022, 10:57Just received a reply from Mr Lennon Samduth, Senior Administrator, that the device was returned to Vodacom from the wrong address, again, that is his response, no suggestion what will be done to solve the issue so that the device can be delivered to me at my address, is there any interest to satisfy the customer after three weeks of daily phone calls from my side.
GR
Gerald R's update15 Dec 2022, 10:57
Reviewer Update
Just received a reply from Mr Lennon Samduth, Senior Administrator, that the device was returned to Vodacom from the wrong address, again, that is his response, no suggestion what will be done to solve the issue so that the device can be delivered to me at my address, is there any interest to satisfy the customer after three weeks of daily phone calls from my side.