Poor service by vodacom

I requested an upgrade on the 23rd of April online, the consultant called and quoted me on a higher price and told me the online deal could not be completed since the online call centre is closed during lockdown. I was then advised to wait until they reopen, I waited until I called again and I was told the online call centre never closed and the deals have gone up. I was misled and cannot pay more. I need dat deal for the 23