Poor service by Vodacom

My wife, Elizabeth Cronje, has got a phone no *** with Vodacom. The contract was taken out in April 2019. So it should have expired in April 2021.

This morning my wife wanted to cancel this contract and she was informed that it can only be cancelled at the end of September 2021. Asking why they said it is a penalty for a skip of payments.

There was a skip of payments when my son took action to move the payment from our account to his Capitec account. Knowing this I stopped paying from my account but Vodacom could not do the transfer and we only became aware of this when the service was suspended. I contacted Vodacom and I realiszed that they would not get it wright. I paid all outstanding money by EFT and going forward I paid Vodacom monthly by EFT.

Vodacom did not loose a cent of the money due to them. So I cannot see that my wife be penelized with 5 months. I think this is away by Vodacom extend contracts in their favour.

I view of what I said above I expect Vodacom to cancel the contract immediately.

I must also be noted that the operater said that Vidacom cannot send one an email or SMS to explain their actions.