KB
Kurt B
1 reviews | Active since Oct 2009
09 Mar 2021, 11:30
Poor Service by Vodacom
My Husband and I did not upgrade our Handsets since 2018, however last year march we changed our package. Now that we are in need of new handsets Vodacom refuse to add handsets to our contract and say we can only do so in July 2022. Quering this with them - they said we must go to the police station and make an affidavid that we did not upgrade and get a case number . Where in the world - NOTHING WAS ****** or LOST ! We want to give them business by adding 2 handsets to our contracts - Why is it so difficult ??? Are you not hungry for business
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
09 Mar 2021, 13:47 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KB
Kurt B's updateReviewer Update
09 Mar 2021, 14:04Dear Vodacom -
That is what you are saying to us on every Social media platform and it NEVER happens
That is what you are saying to us on every Social media platform and it NEVER happens
KB
Kurt B's update09 Mar 2021, 14:04
Reviewer Update
Dear Vodacom -
That is what you are saying to us on every Social media platform and it NEVER happens
That is what you are saying to us on every Social media platform and it NEVER happens
KB
Kurt B's updateReviewer Update
09 Mar 2021, 16:26Since 13:47 - and No Contact have been made except for your call center to want to sell us data packages as we are such "good "clients and have never defaulted on payments - VODACOM you disgust me
KB
Kurt B's update09 Mar 2021, 16:26
Reviewer Update
Since 13:47 - and No Contact have been made except for your call center to want to sell us data packages as we are such "good "clients and have never defaulted on payments - VODACOM you disgust me
KB
Kurt B's updateReviewer Update
10 Mar 2021, 15:34Yes Vodacom and 24 Hours later still NOTHING !!!!!!! So Typical
KB
Kurt B's update10 Mar 2021, 15:34
Reviewer Update
Yes Vodacom and 24 Hours later still NOTHING !!!!!!! So Typical
KB
Kurt B's updateReviewer Update
12 Mar 2021, 17:13Thank you for your reply - No One has contacted Me NOR my husband - Not even a missed call
KB
Kurt B's update12 Mar 2021, 17:13
Reviewer Update
Thank you for your reply - No One has contacted Me NOR my husband - Not even a missed call
KB
Kurt B's updateReviewer Update
23 Mar 2021, 16:06And So Sine 12 March - Not even a call or a SMS - Shows you what bad service Vodacom Offers
KB
Kurt B's update23 Mar 2021, 16:06
Reviewer Update
And So Sine 12 March - Not even a call or a SMS - Shows you what bad service Vodacom Offers