Poor service by vodacom

Item: Vodacom
Rating: 1
Author: Yuvesh M

I have ordered a tablet from the online shop on the 21st of March 2019 and two consultants had contacted me to confirm the order but nothing has been delieved, its already the 11th or April. Everytime i leave my number on their site to call me back , i get a phone call that last 3 seconds and then a message that they have been trying to get hold of me. This is the most poor service i have experienced concerning a mobile service and would advise anyone to look at other mobile network options.

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Replies (2)

Vodacom's replyOfficial

12 Apr 2019, 06:32

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Apr 2019, 06:32

Official

Vodacom's replyOfficial

12 Apr 2019, 11:01

Dear Yuvesh

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply12 Apr 2019, 11:01

Official