Poor service by Vodacom

We have had very poor to absolutely no reception over the last few days. There was not loadshedding for the last 4days. I have reported it 4 times - using a ref nr that was given to me. When I phoned just now again - I was told that they do not find any complaints - and it will take 4-7 days to resolve my complaint. This is a general problem in our area. Vodacom simply couldn’t care.Calls drop all the time and one has to make 3-7 calls to every numbe you phone. (That one will be charged for - of course)