1 reviews | Active since Jun 2020
Poor service by Vodacom
A while back I submitted an application for phone contract with Vodacom for 2 iPhones. No feedback was provided for months.
Fast forward to Friday 05/07/2024, I received a call from Karabo from Vodacom, who told me they had a backlog. He however told me that I qualify for 2 iPhones. I accepted the offer and he said I’ll get the phones latest 10/07/2024.
On Tuesday I contacted Vodacom after going to their outlet in Bryanston and was informed Karabo is on leave and he left my application pending.
On 11/07/2024, I then spoke to Glen, who said he’ll do the application from scratch and get back to me. He still hasn’t contacted me and I have to always call in and be given attitude when I make a follow up.
This is really appalling as I’m taking my time to do business with people that don’t value the business.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I wouldn’t recommend anyone to try and take up a cellphone contract with Vodacom.
I wouldn’t recommend anyone to try and take up a cellphone contract with Vodacom.