Poor Service - Business LTE line transfer

Item: Vodacom
Rating: 1
Author: Grant B

2nd complaint about poor service delivery for a business LTE line transfer that was confirmed by mail on the 3rd September by Vodacom. Nobody at Vodacom has even bothered to contact me from last week and the call centre cant tell me who to speak too.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Nov 2021, 14:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Nov 2021, 14:06

Official

Grant B's updateReviewer Update

07 Nov 2021, 18:34

Thank you for eventually responding!
please advise what this means as again, there is no clear action and plan to solve my problem communicated???
i will be cancelling this line in the week coming as you clearly don't respect the support given by a 20 year strong client

Grant B's update07 Nov 2021, 18:34

Reviewer Update